The passing of my father was a very difficult time. Pat and his staff are professional and made the difficult period seamless. Thank you for providing the services and the sympathy.
The next day I took the photos in to Monet's. The owner said that he made both arrangements. He insisted that He gave me exactly what I asked for. Then he said that he would refund my money if I brought the other flowers back. I couldn't believe that he was serious. I told him I wouldn't use my time and my gas to go take flowers back from a friend. I never heard of customer service like this. The owner then followed me out of the store onto the sidewalk saying that he would call the police. Then he saw the name of my employer written on my shirt and said that he would "make a visit there".
(BTW, The cost of my flower arrangement? Just over $64.00)
Fantastic person, Awesome flowers and gifts!! thanks for everything.
I saw an arrangement at Dahl Ford in Onalaska of beautiful long stemmed yellow calla lilies in a clear vase, done by the owner of Monet's. I was excited because I knew that my friend would love one just like it. So I called to order the flowers and said that I wanted long stemmed yellow calla lilies in a clear glass vase, like the ones I saw at Dahl's. The one who answered the phone sounded stressed. I tried to tell him exactly what I wanted, but didn't know the exact number of lilies to order, so I said "just like the arrangement I saw at Dahl's". He said he had only 11 lilies total in his store, and so I guessed to use 7. I called back and told him to use all 11, how ever many it took to look like the one they did for Dahl's. I also repeated what I wanted to one of the guys who does the arrangements. I didn't mean to be a pest, it was just so important to me that they made them with only the calla lilies and the clear vase, nothing else. (I was so worried that they would get messed up.). I asked for them to be delivered.
Like I said earlier, I'm sorry to write such a negative review when the initial flowers that I saw were so lovely!
I went to Monet's because I knew that they would do a beautiful job. Honestly I can only conclude that the owner was irritated with me for calling him multiple times, when initially making my order, so he could get back at me for bugging him. Plus, when the flowers did arrive my friend's birthday was almost over.
I bought my wedding bouquet and roses for my centerpieces here. My bouquet was absolutely beautiful, and exactly what I described. I also have ordered flowers, and the quality and customer service was great. They also deliver flowers to the hospital for free. My only complaint is that they are a little pricey.
I'm sorry because I like to write positive reviews. My experience was sadly not a good one. I wanted to send a pretty arrangement to a special friend, who helped me through the death of a loved one, and I knew Monet could do it!
I was so excited to see my friend's reaction. He said that the flowers came after 4:00, but made no special comment otherwise. So the next day I saw them myself and I had no words. These pictures show what he got. Needless to say I was really disappointed!
Ben and his team at Monet are awesome to work with! I absolutely loved my bouquets and arrangements for my wedding last week! They took the time to understand our taste and then created something beautiful for our day at a fair price. I would recommend Monet to any other bride in the La Crosse area!
Monet Flowers Gifts is a US Florist based in La Crosse, Wisconsin. Monet Flowers Gifts is located at 509 Main St, La Crosse, WI 54601, USA.
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