Side note here, my Mom NEEDS her CPAP machine. I can noticeably tell the difference in her behavior when the aperatus is not functioning correctly. Mom's cushion (mouthpiece) had developed a tear, Mom knew exactly what she needed in order to get through till her appointment with Gunderson this upcoming Friday. This item is not a convenience in her life that she can go without for days. People with sleep apnea can and do die.
Mom is beyond frustrated now, worried, and almost at the point of tears.
None the less, I appologized and sat in my assigned seat location, not wanting to cause a scene, knowing that Mom needed her replacement parts for her CPAP machine.
Mom told her.
With that, we drove to the location, formerly a bowling alley, on Copeland Avenue. Upon entering, the clerk was on the phone, so while Mom got seated I used the bathroom. Finishing in the lavatory I noticed an opening labeled "exit" that led to what appeared to be another section of the store. Where employees at desks much like the woman on the phone were sitting. I told Mom, "I'm going to see if anyone over here can help."
Of course we understood this blatant reality and didn't expect anyone to give us anything. "I'll need a prescription from your Doctor in order to file this with Medicare." Again more boilerplate language that everyone understood. Yet, Mom offered the number of her previous supplier for the prescription. At which time the receptionist claimed she couldn't call this number due to the fact that someone on the other end could forge fraudulent CPAP prescriptions. Yeah, like that's a major threat to the healthcare system!
"Oh well I can't just give you a replacement cushion."
Hanging up the receiver, the receptionist asked my Mom, "Now," *sigh...long pause*, "what can I do for you?"
"Well I don't have you in the system. Do you have an appointment?"
Again Mom tried to patiently explain after just being abruptly interupted, that she'd moved into the area in April, that it has taken eight months for her to get into the sleep center, but that she had an appointment this upcoming Friday. Mom simply just needed to purchase a replacement cushion.
"Well in that case you'll have to go back home get the CPAP machine. It must be thoroughly inspected and checked for calibration in order to make sure it is in proper working order. Besides I don't have an available opening until Wednesday." I found that odd, as we were the only two people in the building that were not employed by Lincare, and only Mom required help. Really booked up until Wednesday, I thought.
Apparently this was a breach in protocol, as the woman at the desk abruptly shot up her hand. When the clerk's fist reached its zenith, she literally snapped her fingers (I kid you not,) looked back at me and said, "Oh no you come back over here and sit down," pointing at a chair with her rigid outstretched index finger. "I'll be with you when I'm done on the phone," then growled something about patient confidentiality records in that section of the store. Ok this outburst, while way overly mellow dramatic, seemed understandable. That said, I didn't comprehend why there wouldn't be a door or at least a sign stating, "do not not walk past this point." Furthermore why was it labeled "exit?"
Mom told her.
At that point I said, "She (Mom) has an appointment on Friday. We want to pay cash for a new cushion."
Yesterday my Mom informed me that the cushion/mouthpiece on her CPAP had a breach in it. The equipment wasn't getting a satisfactory seal and functioning properly. After inquiring around we were told to try Lincare.
Read next review for part two.
Mom, being seventy two years old, suffering from hyper tension, and a lack of sleep slowly got up, walked to the desk and began telling the representative the issue at hand. In mid sentence the lady barked out, "Name?"
"Address?"
Lincare Llc is a US Pharmacy based in La Crosse, Wisconsin. Lincare Llc is located at 214 Copeland Ave, La Crosse, WI 54603, USA.
Please contact with Lincare Llc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Lincare Llc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Pharmacy in La Crosse