I am very pleased with this clinic. We had an emergency on a Sunday in the evening and even though at the time this clinic was not our vet clinic, ours was closed. We called around and no one in the area was available for an after hours emergency except La Crosse Veterinary Clinic. They had us bring our dog in and they opened the clinic for us. So because of their availability and reasonable fees we switched and I really like them. Bocephus and Maggie took right to the staff.
As I mentioned, I work in the medical field and understand mistakes happen, but when a mistake occurs on behalf of the practice (multiple times) and when we are losing significant amounts of money from taking off work/closing down our practice to re-visit the vet, it becomes very upsetting, especially when we feel nothing has been done on their behalf to compensate for the amount of time and expense it will cost us due to their miscommunication and mistakes.
After picking up our pup, we received a phone call stating they had administered the WRONG vaccination. (How this was overlooked, is unsettling.) They refunded the money and did not offer the correct vaccination free of charge. I am a doctor so I also work in the medical field and not only is it unacceptable to administer the wrong vaccination but it is even more disheartening that they did not do anything about the inconvenience of having to take off more time from work, to bring my dog in again only to receive a vaccination that she should have received initially.
If you chose to bring you pet here, you will need to stay on top of everything as this clinic seems to let multiple important issues fall through the cracks.
We took our 1 1/2 year old rescue LabX in for her vaccines and were greeted immediately and taken care of promptly by caring and knowledgeable staff. Doctor Mitzelfeldt checked her over prior to administering her vaccines and the Vet Tech did a wonderful job of occupying our inquisitive wiggler. We never felt hurried or rushed, had time for questions and were given all the information we needed. It was an excellent experience. Even when the outcome wasn't what we wanted (losing our last fur baby to lung cancer) they were ALWAYS there for us. We HIGHLY recommend the La Crosse Veterinary Clinic.
Eli and I have always enjoyed our experience with your clinic! The only thing id change if i could would be to allow pet parents inside to be close to our pets during procedures Other wise y'all do everything right!! Thank you for always doing the best in your care of my baby!!
We initially had a very good and pleasant experience with La Crosse Veterinary Clinic. They were kind and considerate and aided with our dogs “white coat syndrome”. However, we had a recent couple of experiences that is making us question whether this is where we should continue bringing our pups for the continuity of their care. We dropped our dog off and paid $500+ for vaccinations, an exam and urine culture at a single visit.
Caring staff. Good location.
In addition, we brought our other dog in a few days ago and we were never told, even after my husband asked the tech about the results from the urine culture (which he left and realized he never received), that we have a prescription on file due to positive results. We left a second time, only to find out that we have to return again to retrieve the medication that we could have already picked up and could have been administering these past few weeks. Additionally, we will need to take off more time from work to bring her in AGAIN to have the culture retested. Although, I did anticipate the need to re-culture her, the frustrating part is that we could have done this a few days ago when our last dog was there for an appointment.
La Crosse Veterinary Clinic is a US Veterinary Care based in La Crosse, Wisconsin. La Crosse Veterinary Clinic is located at WI-16, 2128 State Rd, La Crosse, WI 54601, USA.
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