The first point is that the company did not live up to the contract we signed, which states that work will be completed 3-4 weeks from start date. Our job took 11 weeks, and it was a constant struggle to even get it done by then. However, when we hesitated on making our last payment PRIOR to completion of the work, due to concerns about actually getting anything done if we didn’t owe anything, the owner threatened us with a lien on our home. Please note that we had already paid about $15,000 months prior to this. Customer service and communication was atrocious. We never knew when a worker would be coming until the night before, and then only because we contacted the owner to find out. The remodel was inefficient. For example, our floor was torn out weeks before the new one was installed. The countertop template was not created until we were well into the job, leaving over a week in which absolutely no work was done. We were told by the franchise owner that he just had so many jobs going that it was impossible to complete them on time. We believe that should not be the customer’s problem. A good business will not take on more work than it is capable of completing in the time contractually agreed to and will hire enough qualified people prior to taking on new jobs. The quality of work was mediocre, particularly when it came to the backsplash, which is still not cleaned of grout residue to our satisfaction. The installer was new and was clearly not properly trained. He never even covered our brand new countertop when he was cutting tile and using grout, nor did he use plastic to maintain the dust and dirt, as the other installers had done. The whole process was not a positive experience at all, and that’s too bad. We are loyal customers when a business treats us right. We are planning to have both our bathrooms remodeled in the near future, and it will definitely not be with this business.
Kitchen Solvers Franchise is a US General Contractor based in La Crosse, Wisconsin. Kitchen Solvers Franchise is located at 301 4th St S, La Crosse, WI 54601, USA.
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