Just went in to get a scratch repaired that I have talked to them about many times before. Now they said I have no warranty anymore. Even though the clerk's said to bring them in anytime when they weren't busy and they would take care of them. My glasses cost around six hundred dollars new. They just strung me along till my warranty ran out I guess. Super upset that they never even told me that the warranty was only 1 year before. Will never go back. Tell everyone never shop there.
I was very happy with my experience at the LaCrosse Visionworks store. Amy was the sales associate and she was attentive and knowledgable. In comparison with the other eyewear stores in the mall, I think Visionworks strikes a good balance between price and value. I have a pretty strong bifocal prescription, so I was happy that Amy took time to carefully measure my PD and make sure my glasses were made correctly.
Thought Visionworks in the Valley View Mall in La Crosse Wisconsin should know how very disappointed I was with the service this evening when my wife and I came to pick up her two pairs of eye glasses. Having ordered two separate and different pairs of glasses with different frames, then receiving two of the same glasses was bad enough. But then not locating the frames for the second pair of glasses that she selected for the purchase with no explanation where they could be made our overall purchase the worse experience of all. Mistakes happen but not fixing them and not getting to the bottom of where the second frames and making it right was simply wrong. My wife had to settle for a less desirable pair of frames. I must consider doing business elsewhere in the future for our optical needs.
I absolutely adore the staff at Visionworks of La Crosse/Onalaska. They are diligent, knowledgeable, and professional. I have been visiting the store for years and I am continually impressed with their service. The staff always seem happy and eager to help in any way possible, even if the glasses are not from their store. They carry more frames than many other locations in the mall and are far more approachable and welcoming than the employees in other shops. I can especially appreciate how judgment-free they are, as I am not great at taking care of my glasses. All services I've ever had there have been done very quickly, such as cleanings and adjustments. Most recently, I ordered new glasses which were ready for pickup the next day. I highly recommend Visionworks to anybody in need of glasses.
Picked up my 2 pairs of glasses today ($480). One pair was great, the other very loose. After a bit of time and 2 people, they were fine. However, upon arriving home, a lens had already come out. Don't want to force it in at the expense of the frame.... We will see what they say when they open tomorrow, probably would have had better luck at eye mart express for a lot less money. Back to wearing my cheap glasses that have lasted 8 years,
Visionworks is a US Health facility based in La Crosse, Wisconsin. Visionworks is located at 3800 State Rd 16, La Crosse, WI 54603, USA.
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