Carlos and his team of professionals do outstanding work detailing cars, boats, and more. Every time I bring in one of my vehicles, it comes back looking great. They are very particular and I highly recommend that you call them for an appointment.
All I was offered was "We can't take your car then" not even asked if I would like to reschedule for another time. Seems like they could do without my business. I am terribly disappointed with my experience, especially with all the high reviews, even with people praising their customer service. That was not my experience.
Fast forward to my appointment, I show up with my car and expected someone to take me to work. The guy at the desk said that he would not be able to do it since they are short handed. I said, "I was told that this would not be a problem, I can't leave my car here if I can't get to work". He said there's nothing he can do.
Edit on 4/28: I originally wrote a 1-star review that can be seen further below.
I understand that if giving me a ride to work is a problem, that is not that big of a deal. I could have made other arrangement... BEFORE hand. I would have appreciated a heads up or notice prior to the appointment, after all, that was 2 weeks ahead I scheduled.
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Update, after my previous poor experience with Auto Supreme Clean, the owner, Carlos, reached out to me immediately. He apologized for the miscommunication and asked for an opportunity to make up for the issue. I decided to give them a second chance due to him reaching out, and I am very glad I did. I saw first hand why this place has top notch reviews for their customer service.
Service done on my car was fantastic, it was like having a new vehicle again. I definitely would give them my business again in the future.
This is one of the best businesses I have ever dealt with - I have had my truck tinted by them (which was the most professional tint job I could find in town) as well as detailed twice, i always pick it up in dealership new condition. The owner and his team are extremely flexible and easy to work with. My boat will be going in for a full detail before going back on the river this spring. I just picked up a new work truck for my dad and the motor was very dusty and dirty - called and they got me in the next day for an engine steam clean, when I went to pick it up with my father, we were told the pressure washer hose had broken and that he didn’t feel comfortable charging us for anything because he could have done better if it didn’t break. We figured oh well no big deal, didn’t even bother to check it. Got home and honestly it looked better than what I would have expected even if we did pay for it! This is truly a great company and I would recommend it to anyone that likes there vehicles and toys spot clean! Thanks auto supreme clean!
He called his boss, who said the same thing.
Auto supreme clean always does such a thorough job! They never disappoint.
I scheduled my appointment with them 2 weeks in advance. At the time of the scheduling, I asked if it would be alright if someone there could give me a lift to work, since I would be dropping my car off at 8 am and it would take 7-8 hours. They said that would not be a problem.
All businesses have miscommunication or bad moments, but the fact that Carlos took the time to reach out to make it right says a lot about how much he cares about the customers experience. I decided to leave my previous review at the bottom, because I think it helps accentuate this quality for this business. I will sing high praises from now on and refer any friends or family to this place.
Very disappointed with my experience. I understand that this may be a busy time for them, but I walked away without receiving any service and a sour taste regarding Auto Supreme Clean.
I left with my car not even 20 min ago, and let me say that I am blown away by the thorough job these guys did. I got the Complete Interior package, and the interior is immaculate. Even with just the basic hand wash for the exterior that comes with, the exterior looks amazing as well. The positive reviews are no joke; these guys are great! I have already recommended them to some of my friends. My car was a mess inside, and you would never know that looking at it now.
Auto Supreme Clean is a US Car Wash based in La Crosse, Wisconsin. Auto Supreme Clean is located at 632 Rose St, La Crosse, WI 54603, USA.
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