The company was great, their supplier was horrible. Moore Pet Doors made things right (mostly) in the end, but the supplier apparently just didn't care that they had lost my first door, certainly not enough to actually make sure that it got shipped in a timely fashion. If you can wait 2 weeks for your pet door, great. But if you need it fast, good luck. But Brandy, in customer support was great and did all she could. Moore Pet Doors might want to review their subcontracts and trim some under-performers, though.
Impressed by the owner’s diligence and follow up with solutions that helped alleviate a few initial pains. Door is functioning well and appears to be well designed. Install was easy and our 2 older and 1 younger large breed pups are again happily entering and exiting our home at will. Flaps for the entry door install were initially sticking but have fallen into form over the last few days. Looks good and functions well.
The door is excellent. Prompt delivery. I live in Alaska. Well insulated and keeps the cold outside. Easy install. It just pops right in the slider. Excellent customer service as while I was deciding which door from which company I was going to purchase, the customer service was very helpful with questions that I had and even suggested to me another company to look at. That's very impressive. My dog is 12 pounds and very timid. I tossed treats through the door a couple of times and he was trained. He easily pushes through the double flaps which was my number one concern after insulation. Great company and great product.
This is great product. It is the only product on the market I could find that was size appropriate for my large male lab, was electric, locked when it closed, and closed via gravity so not to crush my older dog if he were still in the doorway. It took my dog a few weeks to fully grasp the concept of a dog door, as he never used one before. I am pleased with how it turned out, I have no regrets.
I purchased a large dog door for my Great Danes 10 years ago. It has worked out great but things wear out. It was nice to go back to Moore Pet Supplies and buy the replacement parts I needed plus they were easy to install. New flaps, new insulation for edges and a missing magnet(hope no one ate it?)and I should be good for another 10 years.
Moore Pet Supplies is a US Store based in La Crosse, Wisconsin. Moore Pet Supplies is located at 3170 Airport Dr, La Crosse, WI 54603, USA.
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