Unless you're buying new and looking to pick up, I don't find this to be a full-service jewelry store with a friendly down-home feel any more. We're moving out of the state now, and I'm glad. I hope to find a service center that recognizes that keeping a customers jewelry sparkling causes conversations that draw more clientele, as ooh's and ah's over diamonds still bait the question, "where did you get such a lovely set?!"
Most of the staff has turned over, so much so that no one there recognizes me as a purchaser. I've been in several times in the past year to have my rings cleaned and either they're no longer using the ionizing ring-cleaner, or it's being saved for use for newly purchased items only.
My spouse and I have spent several thousand dollars at this jewelry service center over the past decade and while historically they've had excellent customer service, I no longer find that to be the case.
The staff at Mark Jewelers went above and beyond to assist my husband in finding my engagement ring, as well as helped us to find our wedding bands. They were patient, accommodating, and always helpful. They even helped me custom engrave a plaque for the watch I gave to my husband on our wedding day. I would definitely recommend Mark Jewelers!
If the machine is broken, please fix it. If you're saving it for new customers and their new purchases, perhaps it's lessening your market share as older rings and seasoned customers walk away unsatisfied.
Onalaska Branch of Mark Jewellers is no longer your full-service jewelry store.
The service and level of expertise at Mark Jewellers is exceptional.
I love my spinner ring I got for graduation. The employees were very helpful and nice.
I have taken my bridal set in many times and it doesn't come back to me clean and sparkly. Instead, where it used to come warm and looking nearly new, now it seems that the rings are taken to the back for an incredibly short amount of time, and then the agent comes back out, rubbing the ring set, which is cold and still dull. Even the diamonds lack the luster and shimmer that is due their very special cut.
Mark Jewellers is a US Jewelry Store based in La Crosse, Wisconsin. Mark Jewellers is located at 1205 Caledonia St, La Crosse, WI 54603, USA.
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