Horrible customer service... says store opens at 11am. We sat in front of the store in onalaska, wi watching two males do absolutely nothing until 11:10. There work ethic was like watching two turtles cross the road. Managers....please monitor your employees better.
The first time I went in I was excited because they told me they were going digital and I no longer needed to carry my piece of paper with me. Also I would be sent alerts every 6 months for reminding me to get my rings cleaned. They then took my papers from me. Then I went in this time and was horrified to find out that was not true. I was one week outside my warranty and the man inspecting my ring said he was not qualified to say if my diamond was chipped or it was the natural shape so he said he would not warranty it until we got it fixed. So now I have to pay to fix my ring that might possibly be chipped, but he was not qualified to say? Poor customer service and gave us the run around about corporate. Only to find out after calling corporate that each store is responsible for handling their own business and this store chose not to take care of a veteran customer.
Rogers Hollands Jewelers is a US Jewelry Store based in La Crosse, Wisconsin. Rogers Hollands Jewelers is located at 3800 WI-16, La Crosse, WI 54601, USA.
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